Erlang BC Calculator 1.0
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Erlang BC Calculator 1.0 Ranking & Summary
File size:
0.1 MB
Platform:
iPhone OS 3.0 or later
License:
Shareware
Price:
$2.99
Downloads:
11
Date added:
2009-08-11
Publisher:
Miguel García Corchero
Publisher URL:
http://www.atomicflavor.c
Erlang BC Calculator 1.0 description
This application will help you to estimate the numbers of lines required for PSTN connections (Erlang B) or the number of agents you need in a call centre during an hour.
Erlang B:
---------
This model is used by telephone system designers. It estimates the number of lines required for PSTN connections or private WIRE connections.
- Busy Hour Traffic: Number of hours of call traffic during the busiest hour of operation.
- Blocking: Percentage representing the number of calls that fail due to an insufficient number of avaiable lines.
- Lines: Number of lines.
Erlang C:
---------
This model is used to calculate the number of agents you need in a call centre during an hour.
. Calls per hour: Number of call during that hour.
- Call duration: Average call duration.
- Average Delay: Average delay you will tolerate in answering all your calls.
Requirement:Compatible with iPhone and iPod touch Requires iPhone OS 3.0 or later
Erlang BC Calculator 1.0 Screenshot
Erlang BC Calculator 1.0 Keywords
BC
PSTN
Erlang BC Calculator
Erlang BC Calculator 1.0
pstn connections
bc calculator
to estimate
Erlang B
Calculator 1.0
erlang
number
calculator
lines
connections
required
Erlang BC Calculator 1.0
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Erlang BC Calculator 1.0 Copyright
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