Erlang BC Calculator 1.0
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Erlang BC Calculator 1.0 description
This application will help you to estimate the numbers of lines required for PSTN connections (Erlang B) or the number of agents you need in a call centre during an hour.
Erlang B:
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This model is used by telephone system designers. It estimates the number of lines required for PSTN connections or private WIRE connections.
- Busy Hour Traffic: Number of hours of call traffic during the busiest hour of operation.
- Blocking: Percentage representing the number of calls that fail due to an insufficient number of avaiable lines.
- Lines: Number of lines.
Erlang C:
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This model is used to calculate the number of agents you need in a call centre during an hour.
. Calls per hour: Number of call during that hour.
- Call duration: Average call duration.
- Average Delay: Average delay you will tolerate in answering all your calls.
Requirement:Compatible with iPhone and iPod touch Requires iPhone OS 3.0 or later
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